:@0.957241:0.959735:0.960873:0.959735:0.960873:0.934384:0.957241:0.934384:0.000000
 :@0.042761:0.982508:0.046393:0.982508:0.046393:0.957157:0.042761:0.957157:0.000000
 :@0.042759:0.336023:0.050306:0.336023:0.050306:0.287615:0.042759:0.287615:0.000000
MÜŞTERİ MEMNUNİYETİ :@0.060861:0.296332:0.305115:0.296332:0.305115:0.251292:0.060861:0.251292:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİMİ:@0.060861:0.340477:0.137418:0.340477:0.137418:0.295436:0.060861:0.295436:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.137268:0.340477:0.142647:0.340477:0.142647:0.295436:0.137268:0.295436:0.000000
EĞİTİM TÜRÜ::@0.060291:0.391030:0.144327:0.391030:0.144327:0.363052:0.060291:0.363052:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.144384:0.390284:0.147605:0.390284:0.147605:0.363314:0.144384:0.363314:0.000000
DIŞ EĞİTİMLER:@0.147520:0.390284:0.232654:0.390284:0.232654:0.363314:0.147520:0.363314:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.232611:0.390284:0.235832:0.390284:0.235832:0.363314:0.232611:0.363314:0.000000
EĞİTİM KODU::@0.060291:0.437795:0.146464:0.437795:0.146464:0.409817:0.060291:0.409817:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.146380:0.437049:0.149601:0.437049:0.149601:0.410079:0.146380:0.410079:0.000000
KGE19:@0.149658:0.437049:0.187386:0.437049:0.187386:0.410079:0.149658:0.410079:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.187286:0.437049:0.190507:0.437049:0.190507:0.410079:0.187286:0.410079:0.000000
EĞİTİMİN AMACI::@0.061288:0.484156:0.165991:0.484156:0.165991:0.456178:0.061288:0.456178:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
  :@0.166049:0.484480:0.173381:0.484480:0.173381:0.452924:0.166049:0.452924:0.000000:0.000000
Alışagelmiş şirket yönetimi ve uygulamalarını :@0.061288:0.523322:0.327762:0.523322:0.327762:0.496352:0.061288:0.496352:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
sorgulayarak, :@0.061288:0.549929:0.142045:0.549929:0.142045:0.522959:0.061288:0.522959:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
müşteri :@0.161772:0.549929:0.209463:0.549929:0.209463:0.522959:0.161772:0.522959:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
memnuniyetinin :@0.229190:0.549929:0.327764:0.549929:0.327764:0.522959:0.229190:0.522959:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
devreye  sokulacağı  yeni  bir  kurumsal :@0.061288:0.576537:0.327764:0.576537:0.327764:0.549567:0.061288:0.549567:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
davranışı :@0.061288:0.602943:0.116819:0.602943:0.116819:0.575973:0.061288:0.575973:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
inşa :@0.137685:0.602943:0.163997:0.602943:0.163997:0.575973:0.137685:0.575973:0.000000:0.000000:0.000000:0.000000:0.000000
etmek. :@0.184863:0.602943:0.228278:0.602943:0.228278:0.575973:0.184863:0.575973:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Katılımcıların :@0.249143:0.602943:0.327764:0.602943:0.327764:0.575973:0.249143:0.575973:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
sektörlerine  ve  kurumlarına  yeni  bir  açıdan :@0.061288:0.629550:0.327764:0.629550:0.327764:0.602580:0.061288:0.602580:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
bakmalarını  ve  sektörlerini  ve  kurumlarını :@0.061288:0.656158:0.327762:0.656158:0.327762:0.629188:0.061288:0.629188:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
yeniden  keşfetmelerini  sağlayarak  mutlak :@0.061288:0.682564:0.327761:0.682564:0.327761:0.655594:0.061288:0.655594:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
müşteri :@0.061288:0.709172:0.109265:0.709172:0.109265:0.682201:0.061288:0.682201:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
memnuniyetini :@0.124286:0.709172:0.215449:0.709172:0.215449:0.682201:0.124286:0.682201:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
gerçekleştirecek :@0.230613:0.709172:0.327761:0.709172:0.327761:0.682201:0.230613:0.682201:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
kurumsal davranışlar geliştirmek.:@0.061288:0.735779:0.252735:0.735779:0.252735:0.708809:0.061288:0.708809:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.252708:0.735779:0.255929:0.735779:0.255929:0.708809:0.252708:0.708809:0.000000
Hedef Kitle:@0.110462:0.838319:0.208067:0.838319:0.208067:0.797652:0.110462:0.797652:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.207953:0.838319:0.212785:0.838319:0.212785:0.797652:0.207953:0.797652:0.000000
Süre :@0.473917:0.840335:0.517945:0.840335:0.517945:0.799667:0.473917:0.799667:0.000000:0.000000:0.000000:0.000000:0.000000
Eğitmen:@0.742588:0.840939:0.816015:0.840939:0.816015:0.800272:0.742588:0.800272:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.815992:0.840939:0.820824:0.840939:0.820824:0.800272:0.815992:0.800272:0.000000
Yönetim, Pazarlama&Satış :@0.114025:0.881143:0.353459:0.881143:0.353459:0.839176:0.114025:0.839176:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Yöneticileri ve Ekibi:@0.114025:0.920651:0.287940:0.920651:0.287940:0.878684:0.114025:0.878684:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.287778:0.920651:0.292610:0.920651:0.292610:0.878684:0.287778:0.878684:0.000000
EĞİTİMİN İÇERİĞİ::@0.359607:0.279964:0.466162:0.279964:0.466162:0.251985:0.359607:0.251985:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
  :@0.466220:0.280287:0.473695:0.280287:0.473695:0.248732:0.466220:0.248732:0.000000:0.000000
−:@0.380986:0.316315:0.388185:0.316315:0.388185:0.293598:0.380986:0.293598:0.000000
 :@0.388107:0.318262:0.391752:0.318262:0.391752:0.292949:0.388107:0.292949:0.000000
Örgütün Tümünü Arkamıza Almak Nasıl Mümkün Olur?:@0.402360:0.318021:0.694054:0.318021:0.694054:0.293209:0.402360:0.293209:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.693978:0.318021:0.696941:0.318021:0.696941:0.293209:0.693978:0.293209:0.000000
−:@0.380973:0.339904:0.388172:0.339904:0.388172:0.317187:0.380973:0.317187:0.000000
 :@0.388094:0.341851:0.391739:0.341851:0.391739:0.316538:0.388094:0.316538:0.000000
Çalışanlara Yetki Vermek Gerekli Midir?:@0.402347:0.341610:0.611635:0.341610:0.611635:0.316797:0.402347:0.316797:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.611589:0.341610:0.614553:0.341610:0.614553:0.316797:0.611589:0.316797:0.000000
−:@0.380973:0.363289:0.388172:0.363289:0.388172:0.340572:0.380973:0.340572:0.000000
 :@0.388094:0.365236:0.391739:0.365236:0.391739:0.339923:0.388094:0.339923:0.000000
Çalışanları Ne Düzeyde Eğitmek Gerekir?:@0.402347:0.364995:0.617336:0.364995:0.617336:0.340182:0.402347:0.340182:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.617281:0.364995:0.620244:0.364995:0.620244:0.340182:0.617281:0.340182:0.000000
−:@0.380960:0.386878:0.388159:0.386878:0.388159:0.364160:0.380960:0.364160:0.000000
 :@0.388080:0.388825:0.391726:0.388825:0.391726:0.363511:0.388080:0.363511:0.000000
En İyiyi Değil, Doğru İnsanları İşe Almak Neden Faydalıdır?:@0.402334:0.388584:0.708972:0.388584:0.708972:0.363771:0.402334:0.363771:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.709058:0.388584:0.712021:0.388584:0.712021:0.363771:0.709058:0.363771:0.000000
−:@0.380947:0.410466:0.388146:0.410466:0.388146:0.387749:0.380947:0.387749:0.000000
 :@0.388067:0.412414:0.391713:0.412414:0.391713:0.387100:0.388067:0.387100:0.000000
Hizmeti Karşılıksız Sunmak Bize Fayda Mı, Zarar Mı Verir?:@0.402321:0.412173:0.704385:0.412173:0.704385:0.387360:0.402321:0.387360:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.704350:0.412173:0.707314:0.412173:0.707314:0.387360:0.704350:0.387360:0.000000
−:@0.380947:0.434055:0.388146:0.434055:0.388146:0.411338:0.380947:0.411338:0.000000
 :@0.388067:0.436002:0.391713:0.436002:0.391713:0.410689:0.388067:0.410689:0.000000
Kolaylıklar Sağlayan Hizmet Sistemleri Kurmak Nasıl Olur?:@0.402321:0.435761:0.707102:0.435761:0.707102:0.410949:0.402321:0.410949:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.707196:0.435761:0.710159:0.435761:0.710159:0.410949:0.707196:0.410949:0.000000
−:@0.380947:0.457644:0.388146:0.457644:0.388146:0.434927:0.380947:0.434927:0.000000
 :@0.388067:0.459591:0.391713:0.459591:0.391713:0.434278:0.388067:0.434278:0.000000
Hizmet Politikalarına Esneklik Getirmek Neden Gereklidir?:@0.402321:0.459350:0.709564:0.459350:0.709564:0.434537:0.402321:0.434537:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.709621:0.459350:0.712585:0.459350:0.712585:0.434537:0.709621:0.434537:0.000000
−:@0.380947:0.481029:0.388146:0.481029:0.388146:0.458312:0.380947:0.458312:0.000000
 :@0.388067:0.482976:0.391713:0.482976:0.391713:0.457663:0.388067:0.457663:0.000000
Müşteriyi Eğitmek Mümkün Müdür?:@0.402321:0.482735:0.594965:0.482735:0.594965:0.457922:0.402321:0.457922:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.594884:0.482735:0.597847:0.482735:0.597847:0.457922:0.594884:0.457922:0.000000
−:@0.380947:0.504618:0.388146:0.504618:0.388146:0.481900:0.380947:0.481900:0.000000
 :@0.388067:0.506565:0.391713:0.506565:0.391713:0.481251:0.388067:0.481251:0.000000
Şikayetleri Uygun Şekilde Ele Almanın Yolları Nelerdir?   :@0.402321:0.506324:0.698330:0.506324:0.698330:0.481511:0.402321:0.481511:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.698213:0.506324:0.701177:0.506324:0.701177:0.481511:0.698213:0.481511:0.000000
−:@0.380934:0.528206:0.388133:0.528206:0.388133:0.505489:0.380934:0.505489:0.000000
 :@0.388054:0.530154:0.391700:0.530154:0.391700:0.504840:0.388054:0.504840:0.000000
Çalışanları Bir Defada Hatasız Davranacak Duruma Getirmek İmkansız Mıdır?:@0.402308:0.529912:0.806120:0.529912:0.806120:0.505100:0.402308:0.505100:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.806093:0.529912:0.809056:0.529912:0.809056:0.505100:0.806093:0.505100:0.000000
−:@0.380921:0.551795:0.388120:0.551795:0.388120:0.529078:0.380921:0.529078:0.000000
 :@0.388041:0.553742:0.391686:0.553742:0.391686:0.528429:0.388041:0.528429:0.000000
Müşteriden Geri Besleme Almak Zorunlu Mudur?:@0.402295:0.553501:0.663050:0.553501:0.663050:0.528689:0.402295:0.528689:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.662979:0.553501:0.665942:0.553501:0.665942:0.528689:0.662979:0.528689:0.000000
−:@0.380908:0.575180:0.388107:0.575180:0.388107:0.552463:0.380908:0.552463:0.000000
 :@0.388028:0.577127:0.391673:0.577127:0.391673:0.551814:0.388028:0.551814:0.000000
Beklentilerin Üstüne Çıkmak Mümkün Müdür?:@0.402282:0.576886:0.648509:0.576886:0.648509:0.552073:0.402282:0.552073:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.648437:0.576886:0.651400:0.576886:0.651400:0.552073:0.648437:0.552073:0.000000
−:@0.380908:0.598769:0.388107:0.598769:0.388107:0.576052:0.380908:0.576052:0.000000
 :@0.388028:0.600716:0.391673:0.600716:0.391673:0.575402:0.388028:0.575402:0.000000
Müşterilerin İsteklerini Alarak Sistemi Geliştirmek Kaçınılmaz Bir Yöntem Midir?:@0.402282:0.600475:0.823197:0.600475:0.823197:0.575662:0.402282:0.575662:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.823179:0.600475:0.826143:0.600475:0.826143:0.575662:0.823179:0.575662:0.000000
−:@0.380908:0.622358:0.388107:0.622358:0.388107:0.599640:0.380908:0.599640:0.000000
 :@0.388028:0.624305:0.391673:0.624305:0.391673:0.598991:0.388028:0.598991:0.000000
Sorunları Ertelemeden Çözmek, Hizmette Dinamizm Yaratmak Neden Önemlidir?:@0.402282:0.624064:0.830920:0.624064:0.830920:0.599251:0.402282:0.599251:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.830863:0.624064:0.833827:0.624064:0.833827:0.599251:0.830863:0.599251:0.000000
−:@0.380895:0.645946:0.388094:0.645946:0.388094:0.623229:0.380895:0.623229:0.000000
 :@0.388015:0.647894:0.391660:0.647894:0.391660:0.622580:0.388015:0.622580:0.000000
Müşteri Kaybetmenin Maliyeti Nedir?:@0.402269:0.647653:0.601751:0.647653:0.601751:0.622840:0.402269:0.622840:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.601676:0.647653:0.604640:0.647653:0.604640:0.622840:0.601676:0.622840:0.000000
−:@0.380895:0.669535:0.388094:0.669535:0.388094:0.646818:0.380895:0.646818:0.000000
 :@0.388015:0.671482:0.391660:0.671482:0.391660:0.646169:0.388015:0.646169:0.000000
Müşteri Memnuniyeti İçin Çalışan Memnuniyeti Neden Gereklidir?:@0.402269:0.671241:0.754102:0.671241:0.754102:0.646428:0.402269:0.646428:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.754035:0.671241:0.756998:0.671241:0.756998:0.646428:0.754035:0.646428:0.000000
−:@0.380881:0.692920:0.388080:0.692920:0.388080:0.670203:0.380881:0.670203:0.000000
 :@0.388002:0.694867:0.391647:0.694867:0.391647:0.669554:0.388002:0.669554:0.000000
Hizmetin Sonuçlarını Sunmak: Memnuniyeti Paylaşmak Bize Ne Sağlar?:@0.402255:0.694626:0.777578:0.694626:0.777578:0.669813:0.402255:0.669813:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.777546:0.694626:0.780510:0.694626:0.780510:0.669813:0.777546:0.669813:0.000000
−:@0.380881:0.716509:0.388080:0.716509:0.388080:0.693792:0.380881:0.693792:0.000000
 :@0.388002:0.718456:0.391647:0.718456:0.391647:0.693143:0.388002:0.693143:0.000000
Yetinmemek: Müşteri İçin Daha Fazlasını Yapmak Doğru Mudur?:@0.402255:0.718215:0.742674:0.718215:0.742674:0.693402:0.402255:0.693402:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.742627:0.718215:0.745590:0.718215:0.745590:0.693402:0.742627:0.693402:0.000000
−:@0.380881:0.740098:0.388080:0.740098:0.388080:0.717380:0.380881:0.717380:0.000000
 :@0.388002:0.742045:0.391647:0.742045:0.391647:0.716731:0.388002:0.716731:0.000000
Hizmet Kalitesini Ve Müşteri Memnuniyetini Sürekli Artırmanın Yolları Nelerdir?:@0.402255:0.741804:0.824178:0.741804:0.824178:0.716991:0.402255:0.716991:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.824149:0.741804:0.827113:0.741804:0.827113:0.716991:0.824149:0.716991:0.000000
2 Gün :@0.472919:0.882554:0.530060:0.882554:0.530060:0.840587:0.472919:0.840587:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Tevfik BIYIKLI:@0.743871:0.882554:0.863478:0.882554:0.863478:0.840587:0.743871:0.840587:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 :@0.863312:0.882554:0.868144:0.882554:0.868144:0.840587:0.863312:0.840587:0.000000