:@0.957241:0.959735:0.960873:0.959735:0.960873:0.934384:0.957241:0.934384:0.000000 :@0.042761:0.982508:0.046393:0.982508:0.046393:0.957157:0.042761:0.957157:0.000000 1 :@0.042759:0.085910:0.053250:0.085910:0.053250:0.058940:0.042759:0.058940:0.000000:0.000000 Q- :@0.084806:0.085910:0.105274:0.085910:0.105274:0.058940:0.084806:0.058940:0.000000:0.000000:0.000000:0.000000 MÜŞTERİ ŞİKAYET :@0.060291:0.284036:0.237276:0.284036:0.237276:0.238996:0.060291:0.238996:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 YÖNETİMİ:@0.060291:0.328181:0.158503:0.328181:0.158503:0.283140:0.060291:0.283140:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.158358:0.328181:0.163737:0.328181:0.163737:0.283140:0.158358:0.283140:0.000000 EĞİTİM TÜRÜ::@0.060291:0.383572:0.144327:0.383572:0.144327:0.355594:0.060291:0.355594:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.144384:0.382826:0.147605:0.382826:0.147605:0.355856:0.144384:0.355856:0.000000 DIŞ EĞİTİMLER:@0.147520:0.382826:0.232654:0.382826:0.232654:0.355856:0.147520:0.355856:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.232611:0.382826:0.235832:0.382826:0.235832:0.355856:0.232611:0.355856:0.000000 EĞİTİM KODU::@0.060291:0.427716:0.146464:0.427716:0.146464:0.399738:0.060291:0.399738:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.146380:0.426970:0.149601:0.426970:0.149601:0.400000:0.146380:0.400000:0.000000 KG:@0.149658:0.426970:0.166063:0.426970:0.166063:0.400000:0.149658:0.400000:0.000000:0.000000 E20 :@0.166049:0.426970:0.190507:0.426970:0.190507:0.400000:0.166049:0.400000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİN AMACI::@0.060291:0.474279:0.164993:0.474279:0.164993:0.446301:0.060291:0.446301:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.165051:0.474603:0.172383:0.474603:0.172383:0.443047:0.165051:0.443047:0.000000:0.000000 Müşteri odaklılıkta müşteri şikayetleri ve :@0.060291:0.513445:0.327761:0.513445:0.327761:0.486475:0.060291:0.486475:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 müşteri memnuniyeti yönetiminin öneminin :@0.060291:0.540052:0.327761:0.540052:0.327761:0.513082:0.060291:0.513082:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 anlaşılmasının sağlanması:@0.060291:0.566660:0.209079:0.566660:0.209079:0.539690:0.060291:0.539690:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.209094:0.566660:0.212315:0.566660:0.212315:0.539690:0.209094:0.539690:0.000000 EĞİTİMİN İÇERİĞİ::@0.361602:0.324310:0.468157:0.324310:0.468157:0.296331:0.361602:0.296331:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.468216:0.324633:0.475690:0.324633:0.475690:0.293078:0.468216:0.293078:0.000000:0.000000 -:@0.382982:0.363475:0.387343:0.363475:0.387343:0.336505:0.382982:0.336505:0.000000 :@0.387400:0.363737:0.391363:0.363737:0.391363:0.336223:0.387400:0.336223:0.000000 Tanımlar ve kavramlar :@0.404361:0.363475:0.555955:0.363475:0.555955:0.336505:0.404361:0.336505:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.555872:0.363475:0.559094:0.363475:0.559094:0.336505:0.555872:0.336505:0.000000 -:@0.382982:0.390083:0.387343:0.390083:0.387343:0.363112:0.382982:0.363112:0.000000 :@0.387400:0.390345:0.391363:0.390345:0.391363:0.362830:0.387400:0.362830:0.000000 Şikayet nasıl yönetilir?:@0.404361:0.390083:0.533536:0.390083:0.533536:0.363112:0.404361:0.363112:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.533352:0.390083:0.536574:0.390083:0.536574:0.363112:0.533352:0.363112:0.000000 -:@0.382982:0.416690:0.387343:0.416690:0.387343:0.389720:0.382982:0.389720:0.000000 :@0.387400:0.416952:0.391363:0.416952:0.391363:0.389438:0.387400:0.389438:0.000000 Müşteri penceresinden şikayet etme davranışı:@0.404361:0.416690:0.671447:0.416690:0.671447:0.389720:0.404361:0.389720:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.671323:0.416690:0.674544:0.416690:0.674544:0.389720:0.671323:0.389720:0.000000 -:@0.382982:0.443096:0.387343:0.443096:0.387343:0.416126:0.382982:0.416126:0.000000 :@0.387400:0.443358:0.391363:0.443358:0.391363:0.415844:0.387400:0.415844:0.000000 İşletme penceresinden şikayet etme davranışı:@0.404361:0.443096:0.668744:0.443096:0.668744:0.416126:0.404361:0.416126:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.668615:0.443096:0.671836:0.443096:0.671836:0.416126:0.668615:0.416126:0.000000 -:@0.382982:0.469704:0.387343:0.469704:0.387343:0.442733:0.382982:0.442733:0.000000 :@0.387400:0.469966:0.391363:0.469966:0.391363:0.442451:0.387400:0.442451:0.000000 Etkin şikayet çözümü :@0.404361:0.469704:0.545268:0.469704:0.545268:0.442733:0.404361:0.442733:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.545182:0.469704:0.548404:0.469704:0.548404:0.442733:0.545182:0.442733:0.000000 -:@0.382982:0.496311:0.387343:0.496311:0.387343:0.469341:0.382982:0.469341:0.000000 :@0.387400:0.496573:0.391363:0.496573:0.391363:0.469059:0.387400:0.469059:0.000000 Çatışma yönetimi:@0.404361:0.496311:0.505259:0.496311:0.505259:0.469341:0.404361:0.469341:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.505131:0.496311:0.508352:0.496311:0.508352:0.469341:0.505131:0.469341:0.000000 -:@0.382982:0.522919:0.387343:0.522919:0.387343:0.495948:0.382982:0.495948:0.000000 :@0.387400:0.523181:0.391363:0.523181:0.391363:0.495666:0.387400:0.495666:0.000000 Müşteri ilişkileri :@0.404361:0.522919:0.516046:0.522919:0.516046:0.495948:0.404361:0.495948:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.515964:0.522919:0.519185:0.522919:0.519185:0.495948:0.515964:0.495948:0.000000 -:@0.382982:0.549325:0.387343:0.549325:0.387343:0.522354:0.382982:0.522354:0.000000 :@0.387400:0.549587:0.391363:0.549587:0.391363:0.522072:0.387400:0.522072:0.000000 Müşteri memnuniyeti için ne yapmalı?:@0.404361:0.549325:0.626609:0.549325:0.626609:0.522354:0.404361:0.522354:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.626568:0.549325:0.629789:0.549325:0.629789:0.522354:0.626568:0.522354:0.000000 -:@0.382982:0.575932:0.387343:0.575932:0.387343:0.548962:0.382982:0.548962:0.000000 :@0.387400:0.576194:0.391363:0.576194:0.391363:0.548680:0.387400:0.548680:0.000000 Konu içinde ve geçişlerinde ilgili alıştırmalar ve :@0.404361:0.575932:0.676253:0.575932:0.676253:0.548962:0.404361:0.548962:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 uygulamalar:@0.404361:0.602540:0.476040:0.602540:0.476040:0.575569:0.404361:0.575569:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.475912:0.602540:0.479133:0.602540:0.479133:0.575569:0.475912:0.575569:0.000000 Hedef Kitle:@0.115878:0.828240:0.213483:0.828240:0.213483:0.787573:0.115878:0.787573:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.213369:0.828240:0.218201:0.828240:0.218201:0.787573:0.213369:0.787573:0.000000 Yönetim, Pazarlama & Satış :@0.115878:0.870056:0.365015:0.870056:0.365015:0.828089:0.115878:0.828089:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.293472:0.870056:0.318258:0.870056:0.318258:0.828089:0.293472:0.828089:0.000000:0.000000:0.000000 Yöneticileri ve Ekibi:@0.115878:0.909766:0.289793:0.909766:0.289793:0.867799:0.115878:0.867799:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.289631:0.909766:0.294463:0.909766:0.294463:0.867799:0.289631:0.867799:0.000000 Süre :@0.473917:0.828240:0.517945:0.828240:0.517945:0.787573:0.473917:0.787573:0.000000:0.000000:0.000000:0.000000:0.000000 2 Gün :@0.472919:0.873685:0.530060:0.873685:0.530060:0.831717:0.472919:0.831717:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Eğitmen:@0.743444:0.828240:0.816870:0.828240:0.816870:0.787573:0.743444:0.787573:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.816847:0.828240:0.821679:0.828240:0.821679:0.787573:0.816847:0.787573:0.000000 Dilaver ALTUN:@0.743871:0.869855:0.872438:0.869855:0.872438:0.827888:0.743871:0.827888:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.872292:0.869855:0.877124:0.869855:0.877124:0.827888:0.872292:0.827888:0.000000