EĞİTİMİN İÇERİĞİ::@0.384495:0.315770:0.488613:0.315770:0.488613:0.295621:0.384495:0.295621:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
MÜŞTERİ:@0.060738:0.295016:0.151199:0.295016:0.151199:0.261367:0.060738:0.261367:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
ODAKLILIK:@0.156251:0.295016:0.260159:0.295016:0.260159:0.261367:0.156251:0.261367:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.388854:0.384815:0.388854:0.384815:0.368665:0.380445:0.368665:0.000000
Müşteri ilişkilerini geliştirme tutku :@0.384863:0.388854:0.585320:0.388854:0.585320:0.368665:0.384863:0.368665:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.410639:0.384806:0.410639:0.384806:0.390490:0.380445:0.390490:0.000000
Müşterilerle ilişkileri yeni boyut :@0.384863:0.410639:0.569956:0.410639:0.569956:0.390490:0.384863:0.390490:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.432601:0.384806:0.432601:0.384806:0.412452:0.380445:0.412452:0.000000
Müşterilerle iletişim :@0.384863:0.432601:0.503746:0.432601:0.503746:0.412452:0.384863:0.412452:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.454362:0.384806:0.454362:0.384806:0.434213:0.380445:0.434213:0.000000
Müşteri hizmeti :@0.384863:0.454362:0.479205:0.454362:0.479205:0.434213:0.384863:0.434213:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.476123:0.384806:0.476123:0.384806:0.455974:0.380445:0.455974:0.000000
Müşteri kazanma ve tutma :@0.384863:0.476123:0.542423:0.476123:0.542423:0.455974:0.384863:0.455974:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.498086:0.384806:0.498086:0.384806:0.477937:0.380445:0.477937:0.000000
Müşteriyi anlama :@0.384863:0.498086:0.488483:0.498086:0.488483:0.477937:0.384863:0.477937:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.519847:0.384806:0.519847:0.384806:0.499698:0.380445:0.499698:0.000000
Benim işletmem müşterimin işletmesi:@0.384863:0.519847:0.602905:0.519847:0.602905:0.499698:0.384863:0.499698:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.541608:0.384806:0.541608:0.384806:0.521459:0.380445:0.521459:0.000000
Müşteri vizyonu müşteri stratejisi :@0.384863:0.541608:0.579647:0.541608:0.579647:0.521459:0.384863:0.521459:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.563570:0.384806:0.563570:0.384806:0.543421:0.380445:0.543421:0.000000
Müşteri iç görüleri, çözümleri ve performansı :@0.384863:0.563570:0.647696:0.563570:0.647696:0.543421:0.384863:0.543421:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.585331:0.384806:0.585331:0.384806:0.565182:0.380445:0.565182:0.000000
Müşteri ilişkileri ölçümü :@0.384863:0.585331:0.526505:0.585331:0.526505:0.565182:0.384863:0.565182:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.607103:0.384815:0.607103:0.384815:0.586913:0.380445:0.586913:0.000000
Müşteri performansı :@0.384863:0.607103:0.507068:0.607103:0.507068:0.586913:0.384863:0.586913:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
-:@0.380445:0.629089:0.384806:0.629089:0.384806:0.608939:0.380445:0.608939:0.000000
Müşteri merkezliliğe yolculuk:@0.384863:0.629089:0.552997:0.629089:0.552997:0.608939:0.384863:0.608939:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİM TÜRÜ::@0.060168:0.389056:0.142776:0.389056:0.142776:0.368866:0.060168:0.368866:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
DIŞ EĞİTİMLER:@0.145848:0.389056:0.229569:0.389056:0.229569:0.368866:0.145848:0.368866:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİM KODU::@0.060168:0.435792:0.144478:0.435792:0.144478:0.415642:0.060168:0.415642:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
MGE02:@0.147273:0.435792:0.189414:0.435792:0.189414:0.415642:0.147273:0.415642:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİMİN AMACI::@0.060738:0.482084:0.163004:0.482084:0.163004:0.461935:0.060738:0.461935:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Hedef Kitle:@0.110731:0.837178:0.208430:0.837178:0.208430:0.806955:0.110731:0.806955:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Yönetim, Pazarlama&Satış:@0.114294:0.876103:0.346005:0.876103:0.346005:0.845880:0.114294:0.845880:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Yöneticileri:@0.114294:0.916401:0.212926:0.916401:0.212926:0.886178:0.114294:0.886178:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
ve Ekibi:@0.217353:0.916401:0.285552:0.916401:0.285552:0.886178:0.217353:0.886178:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Süre:@0.547670:0.842857:0.586896:0.842857:0.586896:0.812633:0.547670:0.812633:0.000000:0.000000:0.000000:0.000000
1 :@0.546672:0.880133:0.562334:0.880133:0.562334:0.849909:0.546672:0.849909:0.000000:0.000000
Gün:@0.562491:0.880133:0.599195:0.880133:0.599195:0.849909:0.562491:0.849909:0.000000:0.000000:0.000000
Eğitmen:@0.742340:0.839596:0.815299:0.839596:0.815299:0.809373:0.742340:0.809373:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Dilaver ALTUN:@0.743765:0.876879:0.869945:0.876879:0.869945:0.846615:0.743765:0.846615:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Kuruluşlarda müşteri odaklılıkta müşteri :@0.057916:0.516657:0.291164:0.516657:0.291164:0.496507:0.057916:0.496507:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
ilişkilerinin geliştirilmesi, müşteri :@0.057916:0.540886:0.250135:0.540886:0.250135:0.520737:0.057916:0.520737:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
beklentilerinin öngörülmesi ve :@0.057916:0.565065:0.236568:0.565065:0.236568:0.544916:0.057916:0.544916:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
memnuniyetinin sağlanması :@0.057916:0.589244:0.223073:0.589244:0.223073:0.569095:0.057916:0.569095:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
yönetiminin öneminin anlaşılmasının :@0.057916:0.613423:0.273621:0.613423:0.273621:0.593274:0.057916:0.593274:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
sağlanması :@0.057916:0.637602:0.124954:0.637602:0.124954:0.617452:0.057916:0.617452:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000