:@0.084236:0.081435:0.087199:0.081435:0.087199:0.062891:0.084236:0.062891:0.000000 25 :@0.902651:0.940133:0.918870:0.940133:0.918870:0.921588:0.902651:0.921588:0.000000:0.000000:0.000000 :@0.633350:0.178224:0.738994:0.178224:0.738994:0.119567:0.633350:0.119567:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.655870:0.255628:0.663417:0.255628:0.663417:0.196971:0.655870:0.196971:0.000000 :@0.655870:0.333082:0.663417:0.333082:0.663417:0.274425:0.655870:0.274425:0.000000 MÜŞTERİ ŞİKAYET YÖNETİMİ :@0.059578:0.198582:0.396183:0.198582:0.396183:0.158268:0.059578:0.158268:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 2 gün :@0.145121:0.284654:0.180411:0.284654:0.180411:0.264496:0.145121:0.264496:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Yönetim, :@0.311063:0.245952:0.366393:0.245952:0.366393:0.225795:0.311063:0.225795:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Pazarlama&Satış :@0.311063:0.272559:0.411020:0.272559:0.411020:0.252402:0.311063:0.252402:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Yöneticileri ve Ekibi, :@0.311063:0.299167:0.430205:0.299167:0.430205:0.279010:0.311063:0.279010:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Müşteri ve Satış :@0.311063:0.325623:0.406559:0.325623:0.406559:0.305466:0.311063:0.305466:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Temsilcileri, Müşteri :@0.311063:0.352231:0.431929:0.352231:0.431929:0.332074:0.311063:0.332074:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 ile İletişimde olan :@0.311063:0.378838:0.416265:0.378838:0.416265:0.358681:0.311063:0.358681:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Yöneticiler :@0.311063:0.405446:0.376000:0.405446:0.376000:0.385289:0.311063:0.385289:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİM TÜRÜ::@0.101368:0.410888:0.185376:0.410888:0.185376:0.390731:0.101368:0.390731:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 DIŞ EĞİTİMLER :@0.185457:0.410888:0.276905:0.410888:0.276905:0.390731:0.185457:0.390731:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİM KODU::@0.101368:0.482245:0.187457:0.482245:0.187457:0.462088:0.101368:0.462088:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 KGE12 :@0.187452:0.482245:0.231580:0.482245:0.231580:0.462088:0.187452:0.462088:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİN AMACI::@0.101368:0.586491:0.205972:0.586491:0.205972:0.566334:0.101368:0.566334:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.206124:0.587348:0.213456:0.587348:0.213456:0.563764:0.206124:0.563764:0.000000:0.000000 Müşteri odaklılıkta müşteri şikayetleri ve müşteri memnuniyeti :@0.101368:0.626604:0.467527:0.626604:0.467527:0.606447:0.101368:0.606447:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 yönetiminin öneminin anlaşılmasının sağlanması :@0.101368:0.653413:0.384409:0.653413:0.384409:0.633256:0.101368:0.633256:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİN İÇERİĞİ::@0.555243:0.408469:0.661799:0.408469:0.661799:0.388312:0.555243:0.388312:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.661856:0.409326:0.669331:0.409326:0.669331:0.385742:0.661856:0.385742:0.000000:0.000000 - Tanımlar ve kavramlar :@0.555243:0.448582:0.717565:0.448582:0.717565:0.428425:0.555243:0.428425:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Şikayet nasıl yönetilir? :@0.555243:0.488494:0.695187:0.488494:0.695187:0.468336:0.555243:0.468336:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Müşteri penceresinden şikayet etme davranışı :@0.555243:0.528640:0.839429:0.528640:0.839429:0.508483:0.555243:0.508483:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - İşletme penceresinden şikayet etme davranışı :@0.555243:0.568551:0.836863:0.568551:0.836863:0.548394:0.555243:0.548394:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Etkin şikayet çözümü :@0.555243:0.608664:0.706875:0.608664:0.706875:0.588507:0.555243:0.588507:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Çatışma yönetimi :@0.555243:0.648576:0.666788:0.648576:0.666788:0.628418:0.555243:0.628418:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Müşteri ilişkileri :@0.555243:0.688487:0.677763:0.688487:0.677763:0.668330:0.555243:0.668330:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Müşteri memnuniyeti için ne yapmalı? :@0.555243:0.728650:0.788260:0.728650:0.788260:0.708493:0.555243:0.708493:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 - Konu içinde ve geçişlerinde ilgili alıştırmalar ve uygulamalar :@0.555243:0.768763:0.912714:0.768763:0.912714:0.748606:0.555243:0.748606:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Dilaver Altun :@0.502221:0.287476:0.580556:0.287476:0.580556:0.267318:0.502221:0.267318:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 DIŞARIDAN :@0.856447:0.169757:0.926758:0.169757:0.926758:0.149600:0.856447:0.149600:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 SABİT EĞİTİM :@0.856447:0.196365:0.940270:0.196365:0.940270:0.176208:0.856447:0.176208:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 HİZMETİ :@0.856447:0.222771:0.909578:0.222771:0.909578:0.202614:0.856447:0.202614:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000