:@0.043672:0.258460:0.052076:0.258460:0.052076:0.203598:0.043672:0.203598:0.000000 MÜŞTERİ İLİŞKİLERİ :@0.060634:0.314187:0.250110:0.314187:0.250110:0.270190:0.060634:0.270190:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİ :@0.060634:0.357751:0.141905:0.357751:0.141905:0.313754:0.060634:0.313754:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİM TÜRÜ::@0.060634:0.406541:0.143943:0.406541:0.143943:0.379212:0.060634:0.379212:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 DIŞ EĞİTİMLER :@0.144052:0.405813:0.234740:0.405813:0.234740:0.379468:0.144052:0.379468:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİM KODU::@0.060634:0.458326:0.146007:0.458326:0.146007:0.430996:0.060634:0.430996:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 <' ϭϭ :@0.146031:0.457597:0.189933:0.457597:0.189933:0.431252:0.146031:0.431252:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİN AMACI::@0.060634:0.507551:0.164368:0.507551:0.164368:0.480221:0.060634:0.480221:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.164547:0.507867:0.171818:0.507867:0.171818:0.477043:0.164547:0.477043:0.000000:0.000000 Kuruluşlarda müşteri odaklılıktĂ :@0.060634:0.545841:0.268385:0.545841:0.268385:0.519496:0.060634:0.519496:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 müşteri ilişkilerinin geliştirilmesi, :@0.060634:0.571832:0.268228:0.571832:0.268228:0.545487:0.060634:0.545487:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 müşteri beklentilerinin öngörülmesi :@0.060634:0.597822:0.268214:0.597822:0.268214:0.571477:0.060634:0.571477:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 ve memnuniyetinin sağlanması :@0.060634:0.623813:0.268228:0.623813:0.268228:0.597468:0.060634:0.597468:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 yönetiminin :@0.060634:0.649607:0.132763:0.649607:0.132763:0.623262:0.060634:0.623262:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 öneminin :@0.210687:0.649607:0.268272:0.649607:0.268272:0.623262:0.210687:0.623262:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 anlaşılmasının sağlanması. :@0.060634:0.675795:0.214956:0.675795:0.214956:0.649449:0.060634:0.649449:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 EĞİTİMİN İÇERİĞİ::@0.357238:0.297410:0.462796:0.297410:0.462796:0.270081:0.357238:0.270081:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.462965:0.297726:0.470378:0.297726:0.470378:0.266902:0.462965:0.266902:0.000000:0.000000 Ͳ:@0.378440:0.335865:0.382765:0.335865:0.382765:0.309519:0.378440:0.309519:0.000000 Müşteri ilişkilerini geliştirme tutku :@0.399642:0.335865:0.618277:0.335865:0.618277:0.309519:0.399642:0.309519:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.361698:0.382765:0.361698:0.382765:0.335353:0.378440:0.335353:0.000000 Müşteri kazanma ve tutma :@0.399642:0.361698:0.579265:0.361698:0.579265:0.335353:0.399642:0.335353:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.387688:0.382765:0.387688:0.382765:0.361343:0.378440:0.361343:0.000000 Müşteri merkezliliğe yolculuk :@0.399642:0.387688:0.593259:0.387688:0.593259:0.361343:0.399642:0.361343:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.413679:0.382765:0.413679:0.382765:0.387334:0.378440:0.387334:0.000000 Müşteri önermeleri :@0.399642:0.413679:0.616864:0.413679:0.616864:0.387334:0.399642:0.387334:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.439670:0.382765:0.439670:0.382765:0.413325:0.378440:0.413325:0.000000 Müşteri bağlantıları :@0.399642:0.439670:0.601740:0.439670:0.601740:0.413325:0.399642:0.413325:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.465464:0.382765:0.465464:0.382765:0.439118:0.378440:0.439118:0.000000 Müşteri deneyimleri ve hizmetleri :@0.399642:0.465464:0.600185:0.465464:0.600185:0.439118:0.399642:0.439118:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.491454:0.382765:0.491454:0.382765:0.465109:0.378440:0.465109:0.000000 Kültür insanlarda tutku yaratmak :@0.399642:0.491454:0.601457:0.491454:0.601457:0.465109:0.399642:0.465109:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.517445:0.382765:0.517445:0.382765:0.491100:0.378440:0.491100:0.000000 Benim işletmem müşterimin işletmesi :@0.399642:0.517445:0.619549:0.517445:0.619549:0.491100:0.399642:0.491100:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.543436:0.382765:0.543436:0.382765:0.517091:0.378440:0.517091:0.000000 Konu içinde ve geçişlerinde ilgili alıştırmalar ve uygulamalar. :@0.399642:0.543436:0.746903:0.543436:0.746903:0.517091:0.399642:0.517091:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.569269:0.382765:0.569269:0.382765:0.542924:0.378440:0.542924:0.000000 Müşterilerle ilişkileri yeni boyut :@0.399642:0.569269:0.583789:0.569269:0.583789:0.542924:0.399642:0.542924:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.595259:0.382765:0.595259:0.382765:0.568914:0.378440:0.568914:0.000000 Müşterilerle iletişim :@0.399642:0.595259:0.559618:0.595259:0.559618:0.568914:0.399642:0.568914:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.621250:0.382765:0.621250:0.382765:0.594905:0.378440:0.594905:0.000000 Müşteri hizmeti :@0.399642:0.621250:0.503193:0.621250:0.503193:0.594905:0.399642:0.594905:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.647241:0.382765:0.647241:0.382765:0.620896:0.378440:0.620896:0.000000 Müşteri ilişkilerinin ölçülmesi :@0.399642:0.647241:0.570219:0.647241:0.570219:0.620896:0.399642:0.620896:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.673035:0.382765:0.673035:0.382765:0.646690:0.378440:0.646690:0.000000 Müşteri ilişkileri :@0.399642:0.673035:0.520013:0.673035:0.520013:0.646690:0.399642:0.646690:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.699025:0.382765:0.699025:0.382765:0.672680:0.378440:0.672680:0.000000 Müşteri vizyonu müşteri ƐƚƌĂƚĞũŝƐŝ :@0.399642:0.699025:0.604143:0.699025:0.604143:0.672680:0.399642:0.672680:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.725016:0.382765:0.725016:0.382765:0.698671:0.378440:0.698671:0.000000 Müşteri iç görüleri :@0.399642:0.725016:0.546727:0.725016:0.546727:0.698671:0.399642:0.698671:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.750810:0.382765:0.750810:0.382765:0.724465:0.378440:0.724465:0.000000 Müşteri çözümleri :@0.399642:0.750810:0.513652:0.750810:0.513652:0.724465:0.399642:0.724465:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Ͳ:@0.378440:0.776840:0.382765:0.776840:0.382765:0.750495:0.378440:0.750495:0.000000 Müşteri performansı :@0.399642:0.776840:0.521426:0.776840:0.521426:0.750495:0.399642:0.750495:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 :@0.357238:0.816036:0.360432:0.816036:0.360432:0.789691:0.357238:0.789691:0.000000 32:@0.045202:0.964794:0.058300:0.964794:0.058300:0.942955:0.045202:0.942955:0.000000:0.000000 Hedef Kitle:@0.115495:0.859149:0.196022:0.859149:0.196022:0.827817:0.115495:0.827817:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Yönetim, Pazarlama & Satış :@0.115495:0.888216:0.318734:0.888216:0.318734:0.856786:0.115495:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Yöneticileri ve Ekibi:@0.115495:0.917751:0.257288:0.917751:0.257288:0.886321:0.115495:0.886321:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Süre:@0.478296:0.859149:0.510718:0.859149:0.510718:0.827817:0.478296:0.827817:0.000000:0.000000:0.000000:0.000000 2 Gün:@0.478296:0.888216:0.521478:0.888216:0.521478:0.856786:0.478296:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000 Eğitmen:@0.709593:0.859149:0.769898:0.859149:0.769898:0.827817:0.709593:0.827817:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000 Dilaver ALTUN:@0.709593:0.888216:0.814057:0.888216:0.814057:0.856786:0.709593:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000