MÜŞTERİ ŞİKAYET :@0.082070:0.313414:0.257620:0.313414:0.257620:0.269417:0.082070:0.269417:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
YÖNETİMİ :@0.082070:0.356978:0.184822:0.356978:0.184822:0.312981:0.082070:0.312981:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİM TÜRÜ::@0.082070:0.410691:0.165380:0.410691:0.165380:0.383361:0.082070:0.383361:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 DIŞ EĞİTİMLER :@0.165488:0.409962:0.256176:0.409962:0.256176:0.383617:0.165488:0.383617:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİM KODU::@0.082070:0.459916:0.167444:0.459916:0.167444:0.432586:0.082070:0.432586:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
 <' ϭϮ :@0.167467:0.459187:0.211369:0.459187:0.211369:0.432842:0.167467:0.432842:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİMİN AMACI::@0.082070:0.509141:0.185805:0.509141:0.185805:0.481811:0.082070:0.481811:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
  :@0.185984:0.509456:0.193255:0.509456:0.193255:0.478633:0.185984:0.478633:0.000000:0.000000
Müşteri :@0.082070:0.547398:0.130312:0.547398:0.130312:0.521053:0.082070:0.521053:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
odaklılıkta :@0.155373:0.547398:0.217339:0.547398:0.217339:0.521053:0.155373:0.521053:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
müşteri :@0.242400:0.547398:0.289666:0.547398:0.289666:0.521053:0.242400:0.521053:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
şikayetleri ve müşteri memnuniyeti :@0.082070:0.573428:0.289651:0.573428:0.289651:0.547083:0.082070:0.547083:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
yönetiminin :@0.082070:0.599419:0.154199:0.599419:0.154199:0.573074:0.082070:0.573074:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
öneminin :@0.232124:0.599419:0.289709:0.599419:0.289709:0.573074:0.232124:0.573074:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
anlaşılmasının sağlanması :@0.082070:0.625410:0.232859:0.625410:0.232859:0.599064:0.082070:0.599064:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
EĞİTİMİN İÇERİĞİ::@0.380936:0.352803:0.486494:0.352803:0.486494:0.325473:0.380936:0.325473:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
  :@0.486663:0.353118:0.494076:0.353118:0.494076:0.322295:0.486663:0.322295:0.000000:0.000000
Ͳ:@0.402138:0.391060:0.406463:0.391060:0.406463:0.364715:0.402138:0.364715:0.000000
dĂŶımlar ve kavramlar        :@0.423340:0.391060:0.576786:0.391060:0.576786:0.364715:0.423340:0.364715:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.417051:0.406463:0.417051:0.406463:0.390706:0.402138:0.390706:0.000000
Şikayet nasıl yönetilir? :@0.423340:0.417051:0.554453:0.417051:0.554453:0.390706:0.423340:0.390706:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.443042:0.406463:0.443042:0.406463:0.416696:0.402138:0.416696:0.000000
Müşteri penceresinden şikayet etme davranışı :@0.423340:0.443042:0.691305:0.443042:0.691305:0.416696:0.423340:0.416696:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.468835:0.406463:0.468835:0.406463:0.442490:0.402138:0.442490:0.000000
İşletme penceresinden şikayet etme davranışı :@0.423340:0.468835:0.688620:0.468835:0.688620:0.442490:0.423340:0.442490:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.494826:0.406463:0.494826:0.406463:0.468481:0.402138:0.468481:0.000000
Etkin şikayet çözümü       :@0.423340:0.494826:0.566185:0.494826:0.566185:0.468481:0.423340:0.468481:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.520817:0.406463:0.520817:0.406463:0.494472:0.402138:0.494472:0.000000
Çatışma yönetimi :@0.423340:0.520817:0.526467:0.520817:0.526467:0.494472:0.423340:0.494472:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.546807:0.406463:0.546807:0.406463:0.520462:0.402138:0.520462:0.000000
Müşteri ilişkileri       :@0.423340:0.546807:0.537209:0.546807:0.537209:0.520462:0.423340:0.520462:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.572641:0.406463:0.572641:0.406463:0.546295:0.402138:0.546295:0.000000
Müşteri memnuniyeti için ne yapmalı? :@0.423340:0.572641:0.646922:0.572641:0.646922:0.546295:0.423340:0.546295:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Ͳ:@0.402138:0.598631:0.406463:0.598631:0.406463:0.572286:0.402138:0.572286:0.000000
Konu içinde ve geçişlerinde ilgili alıştırmalar ve :@0.423340:0.598631:0.692857:0.598631:0.692857:0.572286:0.423340:0.572286:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
ƵLJŐƵůĂŵĂůĂƌ :@0.423340:0.624622:0.497491:0.624622:0.497491:0.598277:0.423340:0.598277:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
33:@0.941697:0.964794:0.954795:0.964794:0.954795:0.942955:0.941697:0.942955:0.000000:0.000000
Hedef Kitle:@0.140536:0.859149:0.221063:0.859149:0.221063:0.827817:0.140536:0.827817:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Yönetim, Pazarlama & Satış :@0.140536:0.888216:0.343775:0.888216:0.343775:0.856786:0.140536:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Yöneticileri ve Ekibi:@0.140536:0.917751:0.282330:0.917751:0.282330:0.886321:0.140536:0.886321:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Süre:@0.503338:0.859149:0.535760:0.859149:0.535760:0.827817:0.503338:0.827817:0.000000:0.000000:0.000000:0.000000
2 Gün:@0.503338:0.888216:0.546520:0.888216:0.546520:0.856786:0.503338:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000
Eğitmen:@0.734634:0.859149:0.794940:0.859149:0.794940:0.827817:0.734634:0.827817:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000
Dilaver ALTUN:@0.734634:0.888216:0.839099:0.888216:0.839099:0.856786:0.734634:0.856786:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000:0.000000